Explain to me please how an airline can just change the time of a flight? Be it a small Caribbean airline or not. People have connections, they are traveling, they have a plan. Most importantly, they are Type A accountants.
Don’t mess with me like this. Because that half hour means that we can’t make our connection. What with collecting our luggage and going through customs?
Oh and when I call to discuss this with you, don’t suggest that I change my other flights or the day that I am traveling.
Seriously. And she went to her supervisor for a 10 minute discussion and that’s what she came back with.
Right. I’ll get right on that because of course, your time change is TOTALLY THEIR PROBLEM!
Not an option. Here’s what I propose.
Perhaps you give me a refund since you don’t offer a later flight that day. But we have a round trip booked…. I know, silly me, we don’t want to permanently stay in this Caribbean country, what kind of fool am I?
Oh, was her response, then you will have to wait until after your travel is complete to request a refund.
Twice I asked, you mean that I cannot get a refund now but have to wait until we get home.
Yes, ma’am, that is our policy. We do it every day.
Really? Can I give you some free business advice? No? Well I am gonna anyway…
How about you refund it to me now and cancel our seats so that, oh I don’t know, you could sell them to someone else!
Maybe this is a Canadian way of doing business. I know it sounds crazy but maybe you should give it a try and then I won’t be P.O.ed because I now have two flights booked on the same day to the same place for the same four people. (by some crazy twist of luck, there is actually another airline that we can fly)
Guess what? Today Jay called back because I was SO done dealing with this and low and behold, we are getting a refund now.
Apparently they liked my advice. Or wait, maybe there is another theory. Maybe that lady I talked to yesterday was dipping into the rum. It was 11 am after all.