Friday, May 30, 2008

Dear Pharmasave (local pharmacy),

The following is a list, in no particular order, as to why I will no longer be filling prescriptions, utilizing your Canada Post outlet and Sears Catalogue outlet despite the fact that your store is the nearest to my house:

1) The employees barely make eye contact let alone smile when serving me. And apparently speaking to the customer is really not encouraged or maybe it's just to me.

2) On more than one occasion, my husband has been told that “paying customers” must be served before Sears Catalogue pick up/drop offs

3) The postal staff do not speak to the me at all while posting parcels. (Except when I arrived today with a prepaid bill of lading, then clerk did speak but only to mutter to herself that she hated those things.) And finally the only way to infer the transaction is complete is when the employee walks away with nary a glace in my direction.

And yes, you may have heard me comment to my almost 4 year old son as we walked out that the staff sure are friendly here and today would be the last time I set foot in the store.

Just thought you might like to know the impression your staff leaves on customers.

Sincerely,

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19 comments:

Hannah said...

I hate bad customer service!!

And you can post parcels at your Pharmacy?!

Kristin said...

kinda funny the way you talk about it... really it's not funny though.
Not going back there ever sounds like a good idea to me.

mamatucci said...

I hate it when you do not get even a hello at the till. I always saya abig hello. You know a couple weeks ago when I was in Regina, I went to a Pharmasave i the mall and the service was terrible. The line was down the food isle. And in Yorkton we had a" crazy lady cashier" and after speaking to the manager(who was not at all friendly" we informed him we would not ever be shopping in that store again.
Long run sentence, point being maybe Sask Pharmasaves need to do some employee training! Cause I have always had luck with them in BC.

teeni said...

Sheesh. Places that treat you like that don't deserve the honor of your presence. They certainly do themselves no favors by hiring these people who actually turn customers off.

Angella said...

They don't deserve your business.

Good for you for telling them to shove it :)

Anonymous said...

having spent most of my life in retail, i know the manager of the store along with the head office is the place to make your complaint and believe me they want to know about it...competition is brutal these days and over the years i have fired employees for poor customer service...suggest you also send an email to sears explaining what jay was told...there is no excuse for crap service...L

Natalie said...

yeah for you! stick to your guns and run your errands elsewhere! the first thing they should be selling is their customer service and sounds like they are not at all!

Elaine A. said...

You tell 'em girl!!

I doubt it makes you feel better but the service in the good ole USofA ain't much better these days. I am always surprised when people ARE nice and courteous, which should not be the case.

THETHINKINGSQUARE said...

I had a couple of unpleasant sales clerks today too! Both of mine were overweight teenage boys who obviously would rather be doing something else.

I don't know why I got home and thought about their similarities as both being male and overweight. It just stuck in my mind.

Tracy said...

My husband just the other day was commenting on the crappy service almost everywhere we go nowadays, especially if it is a teenager. You should boycott and let them know why!!

Laski said...

Crappy customer service drives me nuts . . . just NUTS!

Misty said...

How "lovely". NOT.

Karen MEG said...

I don't get when customer service don't "get" their job. Grrrr!!

Stacy said...

I loathe poor customer serice! Down with Pharmasave!!!

BeachMama said...

Argh. I find that customer service in general pretty much sucks these days. There are a few token places but most of the time I find the staff feel like we owe them something for coming into the store! There are a few places I just won't go back to (Tim Horton's is one) for the terrible service.

Anonymous said...

I usually try to be even nicer to them... to see if they notice they are being rude :)

Retail is not easy - I know I would not do it - and not for the wage they get... But I agree it is nice to see a smile - I guess all we can do is try to lead by example.

kaylee said...

hahaha I agree how you been kami?

Stacie said...

holy cow. Now send the letter, they should really know...feedback is great (good or bad!)

Alex Elliot said...

There's a tailor that I won't go to even though it's cheaper because of the customer service. So how does this pharmacy/Sears outlet work?