The following is a list, in no particular order, as to why I will no longer be filling prescriptions, utilizing your Canada Post outlet and Sears Catalogue outlet despite the fact that your store is the nearest to my house:
1) The employees barely make eye contact let alone smile when serving me. And apparently speaking to the customer is really not encouraged or maybe it's just to me.
2) On more than one occasion, my husband has been told that “paying customers” must be served before Sears Catalogue pick up/drop offs
3) The postal staff do not speak to the me at all while posting parcels. (Except when I arrived today with a prepaid bill of lading, then clerk did speak but only to mutter to herself that she hated those things.) And finally the only way to infer the transaction is complete is when the employee walks away with nary a glace in my direction.
And yes, you may have heard me comment to my almost 4 year old son as we walked out that the staff sure are friendly here and today would be the last time I set foot in the store.
Just thought you might like to know the impression your staff leaves on customers.